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6 Glass Doctor Franchises Earn Angie’s List Awards for Glass Repair Services

2011-02-03T14:10:00.000-06:00

6 Glass Doctor Franchises Earn Angie’s List Awards for Glass Repair Services

Glass Doctor of the Black Hills Now Open in Rapid City, SD for Window Glass Repair and Auto Glass Replacement

2011-01-20T10:29:00.000-06:00

Glass Doctor of the Black Hills Now Open in Rapid City, SD for Window Glass Repair and Auto Glass Replacement

NEW Glass Doctor Website and Blog

2010-11-12T13:44:00.000-06:00

Check out our new Glass Doctor website and blog!

Glass Doctor Home Window Repair, Replacement Service

2010-06-18T14:03:00.000-05:00

Glass Doctor Partners with Ronald McDonald House Charities

2010-05-24T09:46:00.000-05:00

Glass Doctor is proud to announce that it is supporting Ronald McDonald House Charities® (RMHC) and their efforts to help families with children in hospitals across the United States and Canada.

The partnership is part of an initiative by five service brand concepts in The Dwyer Group® (Aire Serv®, Mr. Appliance®, Mr. Electric® and Mr. Rooter®) to provide a helping hand to Ronald McDonald House locations and the families that rely on them for support during stressful times.

Ronald McDonald House Charities is a non-profit corporation separate from the McDonald’s Corporation that creates, funds and supports programs that directly improve the health and well being of children. RMHC provides houses that are a “home away from home” for families with children being cared for at the most prestigious children’s hospitals in the world.

"Glass Doctor is a natural fit for RMHC because Glass Doctor franchises can provide in-kind services like window repair and replacement to Ronald McDonald houses in their areas," said David Kozlowski of Glass Doctor of Southeastern Wisconsin.

Glass Doctor franchises will also help support RMHC through fundraising efforts, volunteer activities and advocacy.

Auto Glass Certification Training Earns Stamp of Approval

2010-04-22T10:16:00.002-05:00

Glass Doctor is one of a kind. It is now the first retail glass company to offer the Auto Glass Replacement Safety Standards (AGRSS) registered training program.

Glass Doctor University (GDU) prepares new Glass Doctor franchises to be registered for AGRSS, as well as certified for adhesives application by DOW and SIKA. Now, this is available to all auto glass shop owners.

To be able to provide this training program, Glass Doctor had to meet four AGRSS training form qualifications. These include retention systems, mechanical training, glass replacement, installation standards and procedures and AGR safety issues.

“We are proud to be one of the first glass retailers to have a registered program, it establishes our credibility, and commitment to AGRSS standards,” said Vice President of Franchise Relations and Training Dan Mock.

GDU provides a four day training program in Waco, Texas conducted by the nation’s top industry leaders. GDU Technical Manager Frank Levesque (pictured), an industry veteran with 40 years of experience, is the lead instructor. He’ll be joined by Denny Noreikas and Dale Malcolm of DOW, along with Blake Brandt and Carl Tompkins of SIKA.

For more information about these classes, or to register for the next class call Glass Doctor corporate headquarters at (800) 490–7051.

Transform Your Bathroom with Decorating and Glass Design Ideas

2010-03-26T16:51:00.001-05:00

If you would rather transform your entire bathroom into a new luxurious spa, there are plenty of design and decorating options available. Each can make your home more enjoyable and valuable.

Buy a new shower enclosure or invest in a steam shower to remodel your bathroom. Remodeling your existing shower into a steam shower is fairly easy for professionals to install. Steam showers are like having a spa in your home; they are relaxing and can give you an escape from the outside world.
Add different lighting. Dimming lights are best, you can easily adjust the settings to make the room brighter or dim them when you want a more relaxing, intimate mood.
Decorative glass or glass etching can add simple elegance to any window.
New matching bathroom accessories can change your bathroom from feeling playful to classy in an instant. New towels can give a little bit of extra color to help change the mood of your room.
Painting the walls a new color or adding a colorful, patterned wall paper can make your bathroom more inviting and unique.

If these ideas still aren’t enough, you can add an entire new bathroom to your home. Adding a new bathroom has become the most popular home remodeling project in the last year, according to the U.S. Remodeling Sentiment Report. The report also predicts there will be a 13 percent increase in homeowners wanting to remodel in the next 12 months.

“Remodeling doesn’t mean you have to tear out the sink, counter and tub and replace them with a steam room,” said Matt Nicklaus, owner of Glass Doctor of the Inland Empire, based in Hesperia, Calif. “We work with interior decorators, such as Decorating Den Interiors, to install standard mirrors and glass tub or shower enclosures. It’s a great way to create a unique atmosphere for your bathroom and maximize your budget, because we do the work ourselves, we don’t subcontract.”

The Glass Doctor and Decorating Den Interiors teams work together to help your remodeling project go smoothly and exceed expectations. Mirrors, shower enclosures or windows from Glass Doctor can increase your home’s value, whether you decide to remodel or simply use mirrors to brighten up the space after a long winter. If only the spring cleaning could be so easy.

To find your local Glass Doctor call 1-866-318-9304 or visit the Glass Doctor Locator found on our website http://www.glassdoctor.com/. If you are interested in remodeling, find a Decorating Den Interiors representative near you by visiting http://www.decoratingden.com/. If you want to know more about the U.S. Remodeling Sentiment Report survey go to http://www.remodelormove.com/.

Glass Doctor Continues Legacy in Nashville, TN

2010-03-23T15:37:00.000-05:00

The Glass Doctor of Nashville franchise now owned by Bill Rotert has re-opened and is ready to “fix your panes!” including auto glass, home windows, and commercial storefronts. Located at 1016 8th Ave. S., the showroom and shop are open 8 a.m. – 5 p.m., Monday through Friday and 9 a.m. – noon, Saturday. Emergency service is available after regular business hours.

“Glass Doctor has had a strong presence in Nashville for 25 years, and we’re excited to continue that legacy,” Bill Rotert said. “We now have a new shop, new management, and a more accessible location so we can offer our customers excellent service.”

The Glass Doctor of Nashville team members (left to right) Bill Rotert, Mike Parker, John Costonis, Toby Barrett and Tim Herman celebrated the shop’s grand opening March 1. For more information or to request service call Glass Doctor of Nashville at (615) 254-8874.

Usher in Spring by Decorating Bathrooms with Mirrors

2010-03-18T16:10:00.000-05:00

If you felt like the walls were closing in on you this past winter and the gloomy chill lingered all day, think about decorating with mirrors to remodel your bathroom into that relaxing place you have always wanted it to be.

Mirrors are a great way to create a new look on a small budget. They can make a smaller space seem larger and also reflect natural light, making a room seem brighter and livelier.

Here are a few tips and tricks you can use to decorate with mirrors that are easy, fun and inexpensive:

You can use an old frame or molding to border your mirror; you can easily attach the decorated piece to a mirror using liquid glue.
Decorating an old mirror with flowers, garland or decals gives it a new flair.
If you want candles by your tub, place mirrors under them to catch the flicker of candlelight, to make the atmosphere more relaxing.
To create the illusions of more space add a mirror that covers the wall from one end to the other.

Glass Doctor of Abbotsford, BC Ready to Serve Southern Vancouver

2010-03-05T09:50:00.001-06:00

The Glass Doctor of Abbotsford franchise owned by Peter Christen and Darren Cox is now open and ready to “fix your panes!” in the southern Vancouver area. Glass Doctor of Abbotsford offers mobile residential, automotive, and commercial glass services. Located at 2770 Garden St., Unit #102, the showroom and shop are open 8 a.m. – 5 p.m., Monday through Friday and 8:30 a.m. – 5 p.m., Saturday. Emergency service is available after regular business hours.

“We’re pleased to be a part of Glass Doctor, we know it will help us expand our business,” Christen said. “We want to introduce the Glass Doctor customer service system to Abbotsford, as well as offer Milgard Windows, which have a lifetime guarantee.”

Foggy Windows No More, Thanks to Glass Doctor

2010-02-11T16:43:00.000-06:00

As if all the record snowfall weren’t bad enough this winter, having an Insulated Glass (IG) window fog up can run up your electric bill. The fog in the window means the seal has failed, so the window is not insulating properly and your heat is literally going right out the window.

Trudy Capel of Hiram, Ohio, shares her story about how Glass Doctor saved her IG windows and her energy bills:

Around Thanksgiving, we started looking around our home and planning out what we wanted to do to decorate home for Christmas. We noticed that as the colder weather approached, our front living room windows did not look so good anymore. They were all fogged up and had so much moisture between the panels that you couldn't even see out them. So we opened up the yellow pages and called Glass Doctor of Cleveland to come give us a quote on replacing the glass. We also called two other places.

Tammy showed up at our place in just a couple days and gave us a quote to replace the glass on all four front windows, plus four more we found that needed replaced around the house. She was very professional and thorough. She even showed us how our windows had tilt in accessibility for easier cleaning. We didn't even know that. We had two other window companies give us a quote and they were not as impressive, plus they were more expensive. The decision was easy - Glass Doctor.

So we ordered our windows, which arrived and were installed the day after we put up our Christmas tree. The installer was just as professional as Tammy. He installed all the new glass in our eight windows in just a couple of hours. My husband wasn't even late for work. When I arrived home from work later that day, I was so excited to be able to see the lights of my Christmas tree glistening thru my new front windows, just in time for the holidays. Thanks Glass Doctor.

Thank you, Trudy, for sharing your story with us. Trudy’s story is the winner in our Reflections e-mail newsletter “Help Santa” contest. She will receive a $50 gift card to Applebee’s in appreciation. To sign up for Reflections, go to http://www.glassdoctor.com/e-news.htm

Care Packages for Troops Earn Glass Doctor of Riverside County, CA the Most Creative Program Season of Sharing Award

2010-02-08T09:48:00.001-06:00

Glass Doctor of Southwest Riverside County in Murrieta, Calif., owned by Laurel Miller, is the winner of the Most Creative Program category of the company’s “Season of Sharing” campaign.

Team members from Glass Doctor of Southwest Riverside County collected items for care packages for U.S. soldiers stationed in Afghanistan. The packages were sent overseas in time for Christmas through a partnership with Assist Our Troops. Coordinated by Jan Bates, Karen Pollock and Karen Wales, Murrieta-based Realtors, Assist Our Troops sent enough care packages for more than 500 men and women serving in the Marine Corps.

“Each month I collect donations from members of our community, including local businesses and my friends and affiliates,” Wales said. “I also use my own funds to purchase items from local garage sales, which Laurel Miller allows me to store and ship from her warehouse, along with all the donations I collect throughout the month. Next I hold a monthly auction at EXIT Twin Advantage Realty, my office in Murrieta, selling these items and raising funds.”

For a complete list of items needed for Assist Our Troops go to www.assistourtroops.com or call Laurel Miller at (951) 541-0611 or Jan Bates at (760) 723-4375.

Glass Doctor of Montrose, CO Wins Per Capita Territory Division in Season of Sharing Campaign

2010-02-05T16:48:00.000-06:00

Glass Doctor of Montrose, CO, owned by Curtis Lyon, won the Most Items Collected per Capita Territory in the company’s annual “Season of Sharing” national campaign.

In just its first year to participate in the Season of Sharing campaign, Glass Doctor of Montrose collected more than 300 items for the Sharing Ministries Food Bank to win the Per Capita category. This category rewards franchises that collect the most non-perishable food items per capita population in their territories.

Glass Doctor of the Inland Empire Collects Meals for 925 Families

2010-02-04T15:39:00.000-06:00

Glass Doctor of the Inland Empire, based in Hesperia, Calif., is the overall winner of the company’s national Season of Sharing campaign for the second year in a row.

Owned by Matt Nicklaus, Glass Doctor of the Inland Empire partnered with the Salvation Army and Desert Manna to collect enough food for 1,250 boxed meals, which were distributed to 925 families. In addition, Glass Doctor of the Inland Empire helped 225 children with new toys for Christmas.

Conducted Nov. – Dec. 2009, the Glass Doctor Season of Sharing campaign encouraged the more than 170 Glass Doctor franchises in the U.S. and Canada to collect and donate non-perishable food items to local food banks and non-profit organizations. Watch our blog for two more winners to be announced soon.

Glass Doctor Franchises Earn Angie's List Super Service Awards

2010-02-01T14:31:00.000-06:00

Three Glass Doctor franchises earned the esteemed Angie’s List 2009 Super Service Award. The franchises belong to group of fewer than five percent of companies registered with Angie’s List that met the award requirements.

The Super Service Award is given to companies that have a consistently high level of customer service according to Angie’s List, which is the nation’s leading provider of consumer ratings on local service companies. Thousands of members of the website share their ratings and reviews of local companies in more than 500 categories. All three Glass Doctor franchise winners maintained a total and overall grade of “A;” have received a minimum number of reports; are not in the Angie’s List “Penalty Box” and did not have an unsatisfactory rating with the Better Business Bureau.

The Glass Doctor franchises honored by Angie’s List include:

Glass Doctor of Charlotte, owned by Ed Sieber, located at 608 Mathews Mint Rd., Suite B, Charlotte, N.C. Sieber is the reigning Glass Doctor Franchisee of the Year.

Glass Doctor of Ramsey, owned by George Strauch, located at 75 Orchard St., Ramsey, N.J.

Glass Doctor of North Texas, owned by Larry Patterson, located at 2001 Midway Dr., Carrollton, Texas.

“Our Super Service Award winners are the cream of the crop when it comes to providing the best customer service,” said Angie Hicks, founder of Angie’s List. Service company ratings are updated daily on Angie’s List, but members can find the 2009 Super Service Award logo next to company names in search results on AngiesList.com.

More than 50 Glass Doctor locations were eligible to receive the Super Service award by being rated and reviewed by Angie’s List subscribers. To find the ratings or rate a new Glass Doctor location, go to www.angieslist.com.

Glass Doctor Moves Up on Franchise 500 List 2010 Edition

2010-01-11T14:00:00.000-06:00

Glass Doctor moved up to No. 240 on the “Franchise 500” list, as published in the January 2010 issue of Entrepreneur magazine. The company was ranked No. 277 in 2009 and No. 312 in 2008.

In addition, Entrepreneur added Glass Doctor to its list of America’s Top Global Franchises at No. 179. Glass Doctor expanded into Canada last year with the opening of five new franchises. This year the company expects to add 10 more Canadian franchises. Eight new Glass Doctor locations in Canada and the U.S. are expected to open in the next six months.

More than 175 Glass Doctor franchisees serve the residential, automotive and commercial glass repair and replacement markets at more than 300 locations. From windows to windshields to storefronts, Glass Doctor can handle any glass need. Glass Doctor also offers custom glass services, such as tub and shower enclosures, entry door glass and mirrors.

Franchise territories are still available in major U.S. markets, including Dayton, Ohio; Duluth, Minn.; Los Angeles, San Francisco, and San Jose, Calif.; Washington, D.C.; and Wichita, Kan. Open Canadian markets include Edmonton, Ottawa, Toronto and Vancouver.

Glass Doctor of the Ozarks first franchise to open in 2010

2010-01-08T13:33:00.000-06:00

The Glass Doctor of the Ozarks franchise owned by Coy Pepper is now open and ready to “fix your panes!” Pepper (center), Inside Sales Representative Lucinda Ellison, and Glass Service Technician Danny Spain offer mobile residential, automotive, and commercial glass services to Branson, Nixa and other communities in Christian and Taney Counties. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“We’re pleased to be a part of Glass Doctor, we know it will help us start our business off well,” Pepper said. “From windows to windshields to storefronts, we’ll take care of any glass repair or replacement needs.”

Upon purchasing the franchise, Pepper attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.

The Glass Doctor of the Ozarks shop is located at 1609 N. Hwy. CC in Nixa. For more information or to request service call (417) 714-4801.

How to Safely Remove Ice from Windshields

2009-12-15T10:14:00.001-06:00

Glass Doctor has a better way to safely remove ice from windshields and auto glass. Gradually heat the glass from the inside while scraping and brushing ice from the outside.

Check to make sure no ice or snow is obstructing the vehicle’s tailpipe. If it is covered, the ice or snow must be removed to prevent the possibility of carbon monoxide poisoning inside the vehicle.
If the car door is frozen shut with ice, pour cold water to gradually melt the ice and use a plastic ice scraper to carefully chip a crack in the ice around the door seal and the lock. Do not try to “unseal” the door by using a hair dryer, cigarette lighter, ice pick, screwdriver, propane torch or portable heater.
Start the vehicle and use the defroster setting to warm the glass. Wait at least five minutes for the car to start to warm up.
Use a plastic ice scraper and a soft plastic bristle brush or broom to clear the ice. A squeegee also helps.

There are de-icing products on the market that may shorten the time it takes to melt the ice, but they have mixed results. The most important thing is to plan some extra time to remove the ice before traveling. Glass Doctor can fix the glass if it breaks, but can’t fix people if they get hurt.

Ice Removal Myth #1 - Boiling Water

2009-12-11T10:29:00.000-06:00

Myth: Pour hot water on the windshield and/or auto glass to melt the ice. Make sure to cover the ice completely.

Reality: It's not just the ice that's frozen, the glass is frozen as well. When an extreme temperature change happens, the glass shatters. The same thing can happen if you start your car, wait a couple minutes for it to warm up, and then turn the defroster on high heat full blast. The interior side of the glass is frozen too. This is especially true if there is already a chip in the windshield glass. That chip will run into a crack fast.

For all you science geeks, you probably know that glass is a unique state of matter, it is called a "liquid solid." That means even though it looks solid, it still has some properties of a liquid, especially expanding and contracting with the air temperature. Glass also has no insulating properties - it lets heat and cold pass right through. That's why your home can get condensation, because a single-pane window will have the same outside temperature on the inside. That cold temperature of the glass can take water vapor out of the indoor air and turn it into condensation on the glass. Double-pane insulated windows prevent condensation and save energy costs.

So you got a 2-for-1 deal today - you learned why windshields crack due to temperature changes and why single-pane windows produce condensation. As a full-service glass shop, Glass Doctor can help fix both of those panes.

Ice Removal Myth #2 - Tap, tap tap

2009-12-10T15:33:00.000-06:00

Myth: Tap the ice on the car windshield with a hammer to break the ice into pieces to pick off the glass. If that doesn't work, hammer on a screwdriver or ice pick.

Reality: This usually results in an impact hole or a large crack. You can even injure yourself if your hand goes through the windshield. Ouch.

Ice Removal Myth #3 - Metal Ice Scrapers

2009-12-09T15:38:00.001-06:00

Myth: It's better to scrape ice off a windshield with a metal scraper, key, spatula, utility knife or crowbar.

Reality: The metal either scratches or cuts grooves in the glass. Plus metal can cut the person doing the scraping.

Ice Removal Myth #4 - Propane Torches

2009-12-09T15:34:00.000-06:00

Myth: Some people use a propane torch to melt the ice off their windshields.

Reality: Not only is this dangerous to the torchbearer, but this also can unintentionally melt the glass.

Ice Removal Myth #5 - Vinegar and Water Mix

2009-12-07T14:41:00.000-06:00

Myth: Pour a mixture of vinegar and water on the windshield so that it freezes to the glass before the rain does, thereby preventing ice.

Reality: Unfortunately, vinegar eats pits into the windshield glass. That impairs vision and can cause cracks.

Stay tuned for Myth #4 - hint: it involves fire...

Custom Shower Enclosure Makes Great Christmas Present

2009-12-01T15:48:00.000-06:00

Travis and Nita Putnam of Woodbridge, VA sent us a nice letter after their custom shower enclosure was installed:

My wife and I would like you to know that you have some of the best staff we've ever dealt with during any of our home improvement projects working at your Glass Doctor of Fredericksburg, VA, location. Owner Scott Brinn and technician "Skeeter" were very courteous and helpful throughout the process of installing our new glass shower. Technician Steve Kendall however, went above and beyond what I would expect from any service provider.

Steve originally came out to the house as an install contractor through a large home improvement company. We were completely unsatisfied with the product we received. Rather than leaving us to fight our own refund battle with the home improvement store, Steve went out of his way to document why the product we received could not be installed properly and took up our fight for us with the store. Nearly unheard of, with Steve's help, we received a full refund of the special order product, and the associated removal and installation fees. Within 24 hours, Steve had drawn up precise plans and given us a price estimate on the shower we had originally envisioned.

Steve, along with the help of Scott and Skeeter accomplished what every customer hopes and dreams of: Finding a company who says what they're going to do, and actually does what they said they would. The Glass Doctor of Fredericksburg team beat time estimates both on delivery and installation, and made the process easy for us, by listening and accommodating our special requests. I sleep during the day and work at night, and the Glass Doctor team went out of their way to accommodate my unusual sleep pattern.

By far, out of any of the home improvement projects we have undertaken, Glass Doctor has been the easiest and most enjoyable company to work with. We will definitely be calling Glass Doctor for future projects and recommending them to others. Thanks for the great new shower!

Couple are hooked on fishing - CharlotteObserver.com

2009-11-30T09:22:00.000-06:00

Mike Williamson, a Glass Doctor technician from Charlotte, NC, and his family were featured in the Charlotte Observer on Sunday. Great story, well deserved.

Couple are hooked on fishing - CharlotteObserver.com

Start New Techno-Free Thanksgiving Tradition

2009-11-24T16:39:00.000-06:00

In our fast-paced techno-world it takes effort to slow down and appreciate our blessings – including the very technology we depend upon. Declare this Thanksgiving a techno-free day (after you read this article of course) and start some traditions beyond the feast.

A techno-free day means no use of television, DVDs, computers, video games, cell phones and music/video players.

Don't go crazy taking photos and video all day long. Designate one photographer. The photographer documents what each person is thankful for. During Thanksgiving dinner each person can share which techno-tool they miss the most and why. Older family members can each talk about one old tech tool they remember, such as black and white TV, 8-track tapes or wind-up telephones. Hide a gift card for a technology store or file downloads under one of the seats to find at the end of the meal.

Some alternative techno-free post-meal activities include board games, party games, and picnic games. If you’re having a large family reunion, turn it into an olympic games of sorts with competition according to teams or families, and multiple games in each category. Each team member participates in one game in each category. Winners get different colored construction paper turkey feathers for first, second or third place in each game. The family with the most feathers at the end of the day gets to take home the best leftovers.

If you don’t have extended family with you for Thanksgiving, you can cut and decorate construction paper turkey feathers or index cards as Christmas ornaments. Make them big enough so that people can write on the back. Mail one to each extended family member. Ask them to write their names and something they are thankful for on the back and return the ornament card or feather to you. In a couple weeks you should be able to post all of the thanks on a refrigerator, bulletin board or wall, string them across a fireplace mantle, or hang them on your Christmas tree.

Remember the families of soldiers who are deployed overseas, because they are sacrificing their Thanksgiving holiday to serve your country. Make a poster to give to a local military family. Title it “We’re thankful for you and your soldier.” Decorate it with well-wishes and encouraging messages, as well as holiday colors and designs. You may want to include a photo of your family and say that you are thankful for the freedoms soldiers protect.

Make Thanksgiving or Christmas decorations together from recycled glass and mirror. Before Thanksgiving ask your local Glass Doctor shop if they have pieces of leftover glass and mirror to recycle. They can even custom-cut large pieces for you. Thick mirror and glass can be cut into simple shapes with rounded corners and edges for ornaments. Use paint or glitter glue to decorate with symbols, characters, names or scenes. You could even write events, things or people you are thankful for.

Get ready for Christmas with simple glass decorations. Round mirror can be placed under candle jars or candlestick holders to reflect the light. You can recycle old picture frames too. Have a piece of mirror cut to size and attach it to the frame with glue. You paint the frame a holiday color and decorate the mirror first.

Most importantly, tell the people who are most important to you that you are thankful for them. On techno-free Thanksgiving, you may need to write a note. Count your blessings every day, in every way.

Remembering Our Veterans

2009-11-11T14:06:00.000-06:00

On this Veterans Day in the U.S. we pause to honor those who have served our country in the military to protect our freedom. Glass Doctor thanks the following franchise owners and corporate staff who are veterans:

Jay Barras, Glass Doctor of Pueblo, CO
Bill Dawson, Glass Doctor of Columbia, TN
Jim Gelsomin, Franchise Consultant
Nick Greville, Franchise Consultant & President, Portland Glass

Rod Hunter, Glass Doctor of Joplin, MO

Frank Levesque, Franchise Consultant & Technical Trainer

Gustavo Ramos, Glass Doctor of Long Beach, CA

Phil Stanley, Glass Doctor of Winston-Salem, NC

In Canada today is Remembrance Day, which in addition to honoring veterans also remembers those who gave the ultimate sacrifice for their country in war. The day is a combination of Veterans Day and Memorial Day in the U.S. To remember the U.S. soldiers fighting and dying in Afghanistan and Iraq, and to recognize our new Canadian Glass Doctor friends, we’ve adopted the Remembrance Day poppy in their honor. In light of the tragic shooting at Fort Hood, TX last week we remember the fallen at home and abroad, and appreciate their sacrifices and the sacrifices of their families so that we have the freedom to serve you, our customers.

Drag Racer Sponsored by Glass Doctor Franchisee Finishes Strong

2009-11-10T10:16:00.000-06:00

The drag racing car sponsored Glass Doctor of Okaloosa and Walton Counties in Niceville, FL made it to the quarterfinals of its division at the season-ending National Guard American Drag Racing League (ADRL) event Oct. 24 at the Texas Motorplex in Ennis, TX.

Tom Ashley, owner of Glass Doctor of Okaloosa and Walton Counties, is not only the sponsor, he also is the car owner and crew chief of the 1967 Chevy 2 Nova, which competes in the Extreme 10.5 division.

With a 526ci BAE Hemi engine, the Glass Doctor car qualified 10th out of 22 cars. Driver Michael Neal posted a career best pass of 4.02 seconds on the 1/8 mile track at 186 miles per hour in a losing effort to eventual finalist Spiro Pappas, who ran 3.96 seconds at 190 miles per hour.

Before the race Tom (right) showed off the car at a Customer Appreciation Day at the

Glass Doctor of Texoma shop in Gainesville, TX. Calvin and Sonya Kahl hosted the event to celebrate the anniversary of the opening of their new shop location.

Glass Doctor Parent Company Earns Best Workplace Award

2009-11-04T11:08:00.000-06:00

The Dwyer Group, parent company of Glass Doctor, is one of 75 companies to be honored among the Best Companies to Work for in Texas, and will be featured in the February 2010 issue of Texas Monthly. This is the third consecutive year The Dwyer Group has been honored.

The survey and awards program recognizes and honors the best employers in Texas, benefiting the state’s economy, its workforce and businesses. Companies were judged on their benefits, leadership programs, corporate culture, interviews with company employees and more. The ranking is sponsored by the Texas Association of Business (TAC), the Texas State Council of the Society of Human Resource Management (TSC-SHRM) and the Best Companies Group.

Dina Dwyer-Owens, chairwoman and CEO of The Dwyer Group, called it a fitting achievement as she announced the award at the company's 15th annual Founder’s Day on Oct. 30.

“There’s no better way to share this news than on Founder’s Day when we embrace the dream of the late Don Dwyer who established our company,” Dwyer-Owens said. “His mission was to help all of those he touched to lead happier, more successful lives. And this award is proof that we continue to champion that same idea by creating a great workplace that truly values its people.”

The Dwyer Group associates celebrated the news by participating in Founder’s Day events at the Hog Creek Ice House in Waco, including an obstacle course, tug-of-war, games, charitable gifts, crafts, and a motivational seminar by Dwyer-Owens called “Managing the Balancing Act: How to feel fulfilled in your personal and professional lives.”

“We would not be the strong company we are today without our Code of Values and our belief that we are only as good as the people who represent us,” Dwyer-Owens added. “We work very hard at what we do, but we also make sure that we’re having fun in the process.”

Franchise Times Ranks Glass Doctor on Top Franchise Systems List

2009-10-19T13:34:00.000-05:00

Glass Doctor is ranked No. 243 on the Franchise Times Top Franchise Systems list.

Franchise Times bases its selections on annual sales in 2008. Last year Glass Doctor reported $140 million in sales with 163 franchise units in the United States and two in Canada.

Glass Doctor expects to finish the fourth quarter of 2009 strong by adding seven U.S. franchises and four Canadian franchise locations. This year 14 new locations have opened across North America.

Established in 1962 in Seattle, Glass Doctor started franchising in 1977 with a shop in Atlanta. Today there are more than 175 Glass Doctor franchise owners.

Glass Doctor is seeking qualified franchise owners in major markets across the U.S. and Canada, such as Chicago, Los Angeles, Philadelphia, San Antonio, San Francisco and Toronto.

Open mid-size markets include Dayton, Ohio; Duluth, Minn.; Eugene, Ore.; McAllen, Texas; Nashville, Tenn.; and Wichita, Kan.

Financial assistance is available to new franchise owners, especially military veterans through The Dwyer Group VetFran program. For more information about Glass Doctor franchise opportunities, call 1-800-280-9858 or visit The Dwyer Group Web site at

www.leadingtheserviceindustry.com.

Glass Doctor Installs Unique Outdoor Stained Glass Panel

2009-10-12T15:42:00.000-05:00

The first Glass Doctor franchise in Canada, Glass Doctor of Kawartha Lakes, ON, recently completed a one-of-a-kind outdoor stained glass signage job. The glass service technicians put clear glass on both sides of the stained glass units, designed and constructed the framing, dug the post holes, cemented the posts and then installed the art work.

Glass Doctor Franchisee of the Year featured in USGNN videocast

2009-10-09T16:56:00.000-05:00

USGNN magazine featured Ed Sieber of Glass Doctor of Charlotte in its video report of the GlassBuild America trade show in Atlanta last week. Ed talked about how the recession has affected his window replacement business and how Glass Doctor is working hard from the shop level to the corporate level to recover.

Custom Glass Shower Enclosure Idea in Seattle Solves Space Problem

2009-10-02T16:25:00.000-05:00

Glass Doctor of King & Pierce Counties near Seattle, WA created a glass shower enclosure with a custom header design that completely changes the bathroom. The header is suspended one inch above the glass surface, giving the heavy glass extra stability. Notice the edge of the tub has become a seat to take advantage of extra space.

With the extra space the new shower enclosure has multiple shower heads. It also connects to the sink countertop. The shower enclosure in the photo below is from a different bathroom, but with the same "floating" custom header design.

If you are interested in more shower enclosure designs, check out the Glass Doctor shower enclosure virtual showroom where you can look and different designs and match the header colors to the bathroom wall colors.

Windshield Smash Test - 2009 Malibu v. 1959 Bel Air

2009-10-01T11:02:00.000-05:00

At Glass Doctor we talk about windshields being essential to proper airbag deployment and the roof structural integrity in today's modern vehicles. If you have a bad windshield replacement and pick a cheap aftermarket windshield for a replacement, your safety may be at risk. This video of a crash test between a 2009 Chevy Malibu and a 1959 Chevy Bel Air proves it. Watch as the airbag protects the passenger because the windshield does not fly out of the vehicle. If you need a windshield replacement, make sure it's provided by a shop that follows the national AGRSS standards.

2009 Chevy Malibu vs 1959 Bel Air Crash Test
This crash test between a modern sedan and the classic 1959 Chevrolet Bel Air shows just how far passenger protection has come in the last fifty years. The Insurance Institute for Highway Safety staged the test to commemorate its 50th anniversary.

Glass Doctor Goes to Washington, Talks Healthcare Reform

2009-09-24T14:52:00.000-05:00

Ed Sieber, owner of the Glass Doctor of Charlotte franchise, discussed the impact of healthcare reform on small businesses across the country with U.S. Senator Richard Burr (R-NC) and U.S. Senator Kay Hagen (D-NC). Ed was in Washington D.C. as part of the International Franchise Association (IFA) 10th Annual Public Affairs Conference.

“We urged our congressional leaders to focus on reducing the cost of health care, improving the quality and efficiency of the health care system, and making health insurance affordable for businesses to offer to their employees,” said Sieber, who is the Glass Doctor national Franchisee of the Year. “There are more than 900,000 franchised businesses responsible for 21 million jobs and $2.3 trillion of private-sector output in the U.S. We will have a great impact on the economic recovery, so we appreciate having our voices heard.”

In addition to health care, Sieber and other franchise owners are concerned about the state of short-term financing.

“The government has offered some limited short-term loans through the Small Business Administration, but to really jump-start the economy we feel Congress should promote more lending so that we can offer more jobs and invest in our businesses,” Sieber said. “A 40 percent reduction in franchise lending is expected this year, which would result in the loss of an estimated 200,000 direct and indirect jobs.”

Sieber’s business was directly affected by the stagnant economy earlier this year. He closed one of his three Charlotte-area glass shops in January. Now business is slowly returning, but Sieber does not have the cash to add glass service technicians and his business does not qualify for a short-term loan.

“Ultimately if the short-term loan and revolving credit logjam is broken and meaningful health care reform is enacted, then the consumer will benefit the most,” Sieber said. “Small businesses like ours will be able to expand our products and services, and then we can hire more people. Hopefully both parties in Congress will work together so that the economic recovery will take off.”

How to Save Energy and Money by Preparing Windows for Winter - Part 2

2009-09-21T10:15:00.000-05:00

Permanent window draft solutions are best for homes that experience all four seasons, and especially those homes in colder climates These solutions may set you back a few hundred or a few thousand dollars, depending on the size of your home and the number of windows.

Start by replacing cracked glass panes. Full-service glass shops such as Glass Doctor can replace a single pane without having the replace the entire window.
Foggy Insulated Glass Units (IGUs) have leaks, so they are not insulating like they should. Many products claim to remove moisture from IGUs, but the seal will never be the same. Full-service glass shops can repair or replace bad IGUs so that your home has the original insulation factor. If your home does not have IGUs, in 2009 and 2010 there is a federal income tax credit of 30% of product cost up to $1,500 for energy efficient replacement windows that can help you afford new windows.
If you cannot afford replacement windows even with the tax credit, storm windows may be a more viable option. They can be installed on the interior or exterior of the existing windows to provide additional layers of glass. Storm windows do not reduce energy loss like IGUs, but they can prevent drafts.

For more information about energy-efficient window options, go to the Energy Savers Web site by the U.S. Department of Energy.

Glass Doctor Opens in Frederick, MD

2009-09-17T11:40:00.001-05:00

The Glass Doctor® of Frederick franchise owned by Kevin and Jennifer Cuozzo is now open and ready to “fix your panes!” Glass Doctor of Frederick offers mobile residential, automotive, and commercial glass services in Frederick County and the surrounding area. The shop is open 8 a.m. – 5:30 p.m., Monday through Friday and 8 a.m. – 2 p.m. Saturday. For businesses 24-hour emergency service is available.

“We’re pleased to be a part of Glass Doctor, because we know it will fit with our existing businesses,” Jennifer Cuozzo said. “We also own Doctor Tint and Details, Doctor Details Auto Salon, and A Touch of Class Limousines. Now we can add window and windshield repair and replacement to the services we can offer our current customers. Plus we can expand our customer base with services like entry door glass, custom mirrors, tabletops and storefronts.”

Glass Doctor of Frederick also will offer G12, a one-year guarantee on windshield replacement. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within 12 months of the replacement date, Glass Doctor will repair or replace the windshield glass only at no additional charge to the customer (some vehicle restrictions apply, contact Glass Doctor of Frederick for complete details).

Upon purchasing the franchise, the Cuozzos attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.

The Glass Doctor of Frederick shop is located at 575 N. East St. For more information or to schedule service, call (301) 418-6049.

How to Save Energy and Money by Winterizing Windows - Part 1

2009-09-16T09:23:00.000-05:00

Winterizing your home windows can help save up to 10% on energy bills right away. Most heat escapes from a home through gaps around the windows, not through the glass itself. Failed caulk, gaps between the trim and the window, and bad window seals are the most likely culprits. The solutions depend upon the climate where you live.

To find out if your window seals have drafts, hold up a candle or incense stick near the window on a windy day. The more the smoke moves, the worse the draft. Don’t just go by the temperature of the glass and whether or not there is condensation. Find where the draft is coming from.

Temporary window draft solutions are best for warmer, temperate climates that have occasional cold snaps. These solutions are generally cheaper, too.

Thicker Curtains – Replace light curtains with thicker curtains in the fall and winter months. Curtains restrict air movement, but they do not block it completely. They can refresh the whole look of the room, though.
Shutters or Shades – These can change the look of a room as well, and they restrict the air flow better than curtains.
Caulking – Most warm air escapes around window and door glass trim. Replace caulk annually and paint over it to complete the seal and protect the caulk.
Rope Caulk – Rope caulk is easier to use than glazing caulk, and it can be easily removed and reused. It does not completely seal the window, but it restricts more air flow.
Weather Stripping – Older windows that are not opened can be fitted with weather stripping to prevent leaks. To find out how much you need, measure the perimeter of the window and add at least 10% to account for overlap and waste.
Frame Inserts – These custom-built sheets of clear plastic can be attached to window trim with clips. They cover the entire window. Just make sure the window trim is caulked too.

Glass Doctor Rookie of the Year Franchise Profile

2009-09-15T11:11:00.001-05:00

Three years ago, David Kozlowski was tired. He was tired of corporate life and he was tired of moving his family every two years. He thought if he could find the right franchise system, he could start his own business and stay in one place for a while. In June 2007 David bought a stagnant 14-year-old Glass Doctor shop in Milwaukee, Wis., and turned it into a full-service glass machine. It earned him the 2008 Glass Doctor Rookie of the Year Award. Little did David know that staying put can actually move someone in unexpected ways.

Technocrati listing yfrwpqbcxe

2009-09-09T15:13:00.001-05:00

I'm just trying to get this blog listed on Technocrati so that more people can learn about glass services. That's all.

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Keep Kids Safe from Glass Injuries

2009-09-09T14:36:00.000-05:00

Young children can be hurt by broken glass a number of ways, including stepping on glass shards, falling through windows, or running through sliding glass doors. The most common childhood injuries involving glass are severe cuts when a child picks up pieces of glass after a drinking glass, window, light bulb or lamp breaks. On their own, children often find stray pieces of glass on sidewalks, sports fields, parking lots and playgrounds. Even though injury prevention is best, you can use the Glass Safety tips below to teach children what they should do after glass breaks, when adults may or may not be nearby.

G – Get a parent.
L – Let the parent pick up the glass.
A – Avoid the area of the broken glass.
S – Stay clear of the area until it is cleaned up.
S – Safe habits will keep you safe.

Glass Doctor can replace broken glass or older, dangerous glass with new laminated glass or tempered safety glass. When these newer types of glass panes break, they form fragments instead of dangerous shards. Laminated glass has a layer of polyvinyl butyral (PVB) between two or more glass panes. If broken, the glass “sticks” to the PVB. This is the same principle behind laminated glass windshields.

If installing laminated or tempered safety glass is not possible, consider tinting films that can protect against breakage and shattered glass. Films also can reduce ultraviolet light, glare and heat in a room, which saves energy. You can even tape your child’s artwork to glass doors and windows at eye level to remind them about glass safety.

Custom Glass Shower Rooms?

2009-09-04T11:43:00.000-05:00

Glass Doctor loves glass shower enclosures. They’re a great way to improve the whole look of a bathroom without a complete renovation. Some glass shower enclosures are more challenging than others, though. Here’s a custom glass shower enclosure by Stephen Beavers and his team at Glass Doctor of Greers Ferry, AR, that became something more.

“This one was a challenge for us that eventually came out beautiful and we have used it for bragging rights ever since,” Stephen said. “The unit is a steam room with a partial glass ceiling. We fabricated the ceiling ourselves. I think it works great, I’ve never gotten to use it but I haven ‘t had a complaint saying otherwise.”

Tulsa Police target unsecured loads | KJRH.com

2009-09-03T09:13:00.001-05:00

John Vestring of Glass Doctor of Tulsa, OK was featured in this TV news story about windshield damage caused by gravel from unsecured loads. Glass Doctor can repair many windshield chips before they turn into cracks. Most windshield chip repairs are free to the customer when filed with insurance. However, if the chip turns into a crack, the windshield must be replaced. That usually costs $200 - $400, which is less than most deductible limits people carry on their auto insurance. So watch out for those gravel trucks and get chips repaired quickly.

Tulsa Police target unsecured loads KJRH.com

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The Dwyer Group CEO Dina Dwyer-Owens re: Franchising in Tough Economy

2009-09-02T09:06:00.001-05:00

The Dwyer Group CEO Dina Dwyer-Owens was featured on Fox Business today to discuss franchise challenges in a tough economy. While consumers are fixing immediate problems, they are putting off larger fixes and home renovations. Financing is available at participating Glass Doctor locations, so be sure to ask before writing off window replacement or glass shower enclosures.

(Glass Doctor is one of six service brands in The Dwyer Group family of companies, including Aire Serv, Mr. Appliance, Mr. Electric, Mr. Rooter, and Rainbow Restoration.)

New Texas Law Requires Safety Compliance Sticker on Tinted Car Windows

2009-09-01T08:58:00.001-05:00

A new law went into effect in Texas that requires a label to be posted on all aftermarket glass certifying that it complies with the law that limits the thickness of car window tint to greater than 25 percent light transmission.

Glass Doctor of Amarillo was featured in a story on KFDA NewsChannel 10 to talk about how glass shops can help customers comply with the new law.

New Law Requires Safety Compliance Sticker on Tinted Windows - KFDA - NewsChannel 10 / Amarillo, TX: newschannel10.com

Safe Windshield Replacement in less than 1 hour?

2009-08-31T10:41:00.000-05:00

Saw someone on Twitter complaining that it would take 4 hours for their windshield replacement, and that when they had a windshield replaced once before it only took an hour.

If I was that person, I'd wait the 4 hours. Hopefully that time includes the safe driveaway time. That's the time it takes for the adhesive to cure. The adhesive that holds the glass to the vehicle frame actually chemically bonds with the glass structure, it's not just glue. If the adhesive doesn't cure long enough, that windshield could slip.

The slippage can cause leaks, but even worse, it weakens the bond between the glass and the frame. Get in a wreck, and the passenger side air bag can blow the windshield out. Or get in a rollover, and the windshield will fly out.

If you want to know more about windshield adhesive, check out this little video from Sika, a preferred adhesive vendor for Glass Doctor. Find out more about safe windshield replacement from AGRSS.

Glass Doctor Now Serves Hilton Head & Ridgeland, SC

2009-08-28T11:03:00.000-05:00

The Glass Doctor® of Beaufort County franchise owned by Phil Boatwright is now open and ready to “fix your panes!” The latest Glass Doctor shop to open offers mobile residential, automotive, and commercial glass services to Hilton Head, Ridgeland and the surrounding area. The showroom and shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“Glass Doctor offers more value for the customer as a full-service shop, with windshield repair and replacement as well as home window repair, plus home improvements like shower doors and custom mirrors, " Boatwright says.

The Glass Doctor of Beaufort County shop is located at 2633 State Hwy. 170 in Okatie. For service call (843) 645-9800.

Glass Doctor of Central Illinois Now Open to Serve Springfield & Peoria

2009-08-27T10:07:00.000-05:00

Formerly known as Harmon®/Glass Doctor®, Glass Doctor of Central Illinois offers mobile residential, automotive, and commercial glass services to Christian, Logan, Mclean, Menard, Peoria, Sangamon, Tazewell and Woodford Counties, including Bloomington, Peoria and Springfield. The showroom and shop located at 262 S. Dirksen Pkwy. in Springfield is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“We’re pleased to be a part of Glass Doctor, because the updated image will help us build our business,” Owner Brad Wade said. “Glass Doctor does more than windshield repair and replacement, we also can repair and replace home windows, install shower enclosures, design custom mirrors, replace entry door glass and handle commercial glass.”

Wade has more than 10 years of sales and management experience that he will bring to Glass Doctor. For more information or to request service, contact the Glass Doctor of Central Illinois at (217) 787-1215 or visit http://www.glassdoctor.com/springfield.

Glass Doctor of Moore & Montgomery Counties Now Open in Southern Pines, NC

2009-08-24T10:45:00.000-05:00

The Glass Doctor® of Moore & Montgomery Counties franchise owned by Tim and Kim Hargrave is now open and ready to “fix your panes!” The showroom and shop is open 8 a.m. – 5 p.m., Monday through Friday, and Saturday by appointment. 24-hour emergency service for businesses is available. The Glass Doctor of Moore & Montgomery Counties shop is located at 295 Pinehurst Ave., Suite 3C, in Southern Pines. To request service call (910) 944-2924 or visit http://www.glassdoctor.com/southernpines/.

Renovate Rooms Without the Mess Using Mirrors

2009-08-21T10:08:00.000-05:00

If you have a small room that feels cramped or you want to create an illusion that a room is larger than it really is, let Glass Doctor® create a custom mirror for your home. Did you know mirror is glass with a silver backing? It can be cut in circles, curves and designs, with straight or beveled edges. Mirrors can be hung with or without frames, too. Take your ideas to your local Glass Doctor, they'll be glad to help.

Energy Efficient Replacement Window Tax Credit Helps Get Your Home Ready for Winter

2009-08-18T08:49:00.000-05:00

With winter just around the corner now is the time to replace drafty and damaged windows with energy efficient windows. It'll save you money on your energy bills and help your home's resale value. Plus you can get your share of the federal stimulus money in the form of a tax credit when you file next year. The credit is 30% of product cost up to $1,500 per household.

What's the catch? The federal tax credit on replacement windows is good only for windows that meet a new criteria, called the "30/30" rule. It's tougher than Energy Star, and not all double-pane windows meet it.

Find out from the experts at Glass Doctor which windows qualify as energy efficient.

What Moms Want in School Supplies and Windshield Replacement

2009-08-17T11:08:00.000-05:00

Caught up on some reading in the past month and saw an article from MediaPost that cited research that said during this back-to-school time moms want quality, convenience and value when shopping for school supplies. Makes sense - moms want quality, convenience and value in everything they shop for. Notice that "cheap price" wasn't in that list.

At Glass Doctor we stand for quality, convenience and value in our windshield replacement and window repair. We may not have the cheapest price, but we're taking mom's advice:

Quality - Nationally certified technicians and AGRSS registered shops
Convenience - Mobile service for both auto and home glass repairs
Value - Uniformed technicians, 12-mo. guarantee on windshield replacement, up-front pricing (no surprises)

We know moms know best!

Customer Appreciation

2009-07-10T09:38:00.001-05:00

At Glass Doctor we appreciate our customers and we really appreciate their taking time to say thanks. Here's just one example of Glass Doctor service from Glass Doctor of St. George, Utah:

http://mchobbs.blogspot.com/2009/06/call-glass-doctor-we-fix-your-panes.html

Glass Doctor of Charlotte, NC Wins Franchisee of the Year Award

2009-07-08T10:41:00.000-05:00

The Glass Doctor of Charlotte, NC, franchise, owned by Ed Sieber, was honored as the 2008 Glass Doctor Franchisee of the Year during the company’s 2009 annual reunion conference at Caesar’s Palace in Las Vegas.

The Franchisee of the Year Award is presented to the franchisee who has consistently grown his or her business through the Glass Doctor training system and has achieved a consistently high level of success through quality and professional service.

“This is the highest honor given to a Glass Doctor franchisee. The Sieber family sets the gold standard for excellence in the Glass Doctor system,” said Mark Dawson, president of Glass Doctor. “They have exemplified our values and our high quality service time and again - no matter what the state of the economy - for more than 20 years, the longest tenure of any Glass Doctor franchisee.”

The Siebers (Ed, his father William and his brother Wyatt) purchased a Glass Doctor franchise in 1987. Ed purchased the franchise in 2002 from his father and brother, and he manages the main shop in Matthews, N.C. Wyatt manages a second shop in Concord. The two shops employ 19 people between them.

“We’re proud to be Glass Doctor franchisees, but we’re especially proud to have such a wonderful team that makes this possible by giving our customers world-class service,” said Ed Sieber in accepting the award.

The Glass Doctor of Charlotte franchise has received a number of Glass Doctor company awards, including the Excellence in Leadership award last year and a total of six Top Gun awards for annual performance.

As a leader among Glass Doctor franchises, Glass Doctor of Charlotte offers customers the company’s newest products and services, including energy-efficient windows by MI Windows and Doors that qualify for federal income tax credits. Glass Doctor of Charlotte also offers G12, a one-year guarantee on windshield replacement. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within 12 months of the replacement date, Glass Doctor will repair or replace the windshield glass only at no additional charge to the customer (some vehicle restrictions apply; contact Glass Doctor of Charlotte for complete details).

Glass Doctor of Longview, TX Now Open

2009-06-15T16:44:00.000-05:00

The Glass Doctor of Longview franchise owned by Gary and Vivian Jacobson is now open and ready to “fix your panes” after a ribbon cutting ceremony by the Longview Chamber of Commerce on Tuesday.

Glass Doctor of Longview offers mobile residential, automotive, and commercial glass services to Gregg, Harrison, Smith, and Upshur Counties, including Kilgore, Marshall and Tyler. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available. In addition to repair and replacement of windows and windshields, Glass Doctor of Longview can install storefronts, shower enclosures, entry door glass, mirrors, tabletops and other glass products.

“We’re pleased to be a part of Glass Doctor because of their dedication to high quality and service,” Gary Jacobson said. “We want to give customers in the Longview, Marshall and Tyler area professional, friendly service. That’s what it’s all about.”

For that reason the Jacobsons installed an innovative glass storage and workstation system in their new Glass Doctor service van. The system is the only one of its kind among the more than 375 Glass Doctor locations in the U.S. and Canada. The modular system allows glass service technicians to safely carry both windshields and flat glass for home windows together in the van. Flat glass also can be cut using a sliding pullout board (at left). Storage boxes for tools and adhesives can be reconfigured depending up on the size of the flat glass and windshields that need to be carried.

The Jacobsons also attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University training center in Waco.

The Glass Doctor of Longview shop is located at 2907 W. Marshall in Longview. For more information or to schedule an appointment, call (903) 297-9100.

Prepare Now to Protect Windows from Hurricane Rush

2009-06-05T16:21:00.000-05:00

If you live in a coastal state, you know what happens when a hurricane warning is issued. People rush to grocery stores for food and home improvement stores for plywood. Plan ahead to beat the rush. First, store enough non-perishable food, water and supplies for two weeks. Then prepare your window and glass protection.

Avoid the rush to nail plywood to window frames by installing special storm panel frames that will be ready to hold the plywood in place. Pre-measure and cut 5/8-inch plywood to fit the frames before a hurricane is on the way. When the hurricane watch is issued, all you’ll have to do is slip the plywood panels into the frames.

How to Prepare Secured Plywood Panels

Storm panels and frames may not be able to be installed for some window openings. If storm panel frames are not possible, prepare to secure plywood directly to the window frames. This saves time when a hurricane watch is issued.

Cut the plywood to fit at least six inches around the window frame.

Make sure there are at least two inches from the edge of the window pane to the outer edge of the exterior wall to prevent damaging the window when the plywood is installed.

Special clips that fasten to the window frame or brick veneer can be used to secure the plywood to the exterior wall.

When a hurricane watch is issued, secure the plywood using clips or by drilling screws 18 inches apart around the plywood perimeter.

Other Window Protection Options

The main reason to secure the windows is to protect them from wind-blown projectiles and water. High wind still could damage the glass, but the worst of the water will be kept out of the house. So make sure the windows are sealed, caulked and/or weather stripped too. Replace gravel landscaping material with shredded bark or other soft material. Cut weak and dead branches to at least five feet away from the house. Put lawn furniture and ornaments inside when there is a hurricane watch.

If you know you won’t have much time to protect your home when a hurricane watch is issued, you may need to spend some more money. Storm windows, screens, and other protective devices are more expensive than plywood, but they can save valuable preparation time when a hurricane watch or warning has been issued.

Install accordion shutters or roll-down shutters of plywood, aluminum, Plexiglas or steel.

Large, open entrances to patios and sunrooms can be sealed off with roll-down screens or aluminum slats.

Replace windows with storm windows that can withstand hurricane-force winds. These windows are made from two panes of glass melded together by a sheet of tinted laminate. Laminated glass doesn’t shatter into shards, it breaks into little pieces held in place by the PVB layer, similar to a windshield.

Storm Window Options

Glass Doctor now carries StormArmor™ Windows from MI Windows and Doors, which meet the strict Miami-Dade County, Fla. building standards. StormArmor™ windows have a 10-year warranty on most parts, frame material and insulated glass panels. These windows also frustrate burglars and reduce outside noise. StormArmor™ windows can be ordered with Low-E glass that qualifies for a federal tax credit of 30 percent of the cost up to $1,500. Plus the outer layer of glass can be NEAT glass that uses the sun’s UV rays to loosen dirt so they can be cleaned with just a spray of water. Now you can protect the environment and your home too.

No Shortcuts When it Comes To Windshield Replacement Safety

2009-05-14T09:25:00.000-05:00

At Glass Doctor we're proud to use quality windshield replacement adhesive products from Sika and Dow because they don't take any shortcuts when it comes to safety. Check out this new video from Sika that explains why safe drive-away time is so important. If the adhesive doesn't have time to cure, not only are you risking water leaks, you're risking your life in a crash.

http://www.noshortcutstosafety.com/

Running Man YouTube Debut

2009-05-05T14:34:00.000-05:00

Running Man made his YouTube debut with his hit jingle:
http://www.youtube.com/watch?v=q0eJ60e0FW4

How to Clean & Disinfect Windows

2009-04-30T13:30:00.000-05:00

It’s really more confusing than difficult to clean glass. There are a lot of cleaning products on the market that promise to make window cleaning quick and easy. And it is quick and easy as 1-2-3 if you follow these tips from Glass Doctor.

1) Decide whether to use a retail glass cleaner or make your own.

If you use a retail glass cleaner read the contents.

It may have ammonia, which cleans best but has strong fumes and leaves streaks. It may have alcohol, which dries quicker. It may be a combination. Both are effective, but they are flammable.

Some glass cleaners are tinted liquid in squirt bottles and some are foamy in aerosol cans. Wipe fast with a tinted liquid, it can streak the glass. Foamy cleaners stay put, which is great for inside windshields. However, they may contain petroleum products that are harmful in large amounts.

Most environmentally safe cleaners have citric acid. This is an effective cleaner, but you have to dry it off quickly so it won’t eat into the glass.

Spic and Span® by Proctor & Gamble® is marketed as a glass cleaner and hospital-grade disinfectant. It may not be available in stores, but it is available online in high concentration for professional use. Go to http://www.pgpro.com for more information.

If you make your own glass cleaner, use the right ingredients and the right recipe. A simple, effective homemade glass cleaner contains vinegar and water mixed equally.

Pilkington, a leading window glass manufacturer, recommends one part vinegar to 10 parts water for tinted or treated glass. Anything stronger can damage the tinting.

Consumer Reports recommends a mixture of 7 pints of water, 1 pint of rubbing alcohol and a half-cup of ammonia. This mixture cleans better than vinegar and water, just be sure to follow the recipe specifically; it is toxic if swallowed.

Never use bleach or abrasives in a glass cleaner mixture. The resulting fumes are toxic. Plus they damage the glass.

If you are going to store homemade glass cleaner tint it with blue food coloring so that you remember what it is.

2) Clean the glass without damaging it.

Use a clean, dry cloth when you apply the cleaner to the glass. Preferably the glass is dry too. If there is no visible dirt on the glass, first spray the cleaner on the clean, dry cloth instead of spraying it directly on the glass. Ignore your grandmother’s advice and don’t use newspaper. It sticks to the glass and gets your hands dirty for no good reason.

Never use brushes, abrasives (like powder tub and tile cleaner or baking soda), razor blades, credit cards or steel wool. Glass scratched with these things usually must be replaced.

If you have never used a new glass cleaner before test it on a small part of the glass. Make sure it dries clear. If the glass is cloudy there is residue and possibly chemical damage to the glass.

Use a squeegee to remove excess cleaner from the glass before you dry it.

Dry the glass with a separate cloth. There are new micro-fiber cloths that do an amazing job of removing cleaner without leaving spots.

Be sure to get all of the glass cleaner off the glass, or it will dry into a film that slowly contaminates the glass.

Watch out if you get glass cleaner on latex paint. It could take the paint right off.

3) Consider using a glass treatment protector.

Now there are a number of glass treatments that repel water, such as Aquapel® by PGW, which is available at many Glass Doctor locations. Most glass protector are designed for windshields, but they can be applied to shower doors, mirrors and windows as well. Make sure the glass is thoroughly clean and dry before applying a glass protector. The glass protector needs time to dry according to the instructions.

Windshield Replacement Risk - What to Ask Auto Glass Installers Before

2009-04-28T16:17:00.001-05:00

A cracked windshield isn’t a cosmetic problem. It can be a safety problem that should be replaced as soon as possible. It impairs your vision when you’re driving and it puts your passengers at risk in a crash.

Most people don’t know how important the windshield is to their safety. You’d get the airbags fixed if you knew they wouldn’t work 100 percent in a wreck. If the windshield is cracked, then in some vehicles you should consider the airbags broken.

When a vehicle with a cracked windshield is in a crash, the passenger airbag may fail to deploy properly because the cracked windshield is not strong enough to withstand the airbag’s force.

The real tragedy is even if you have the cracked windshield replaced, a bad installation of the replacement windshield may leave the vehicle more unsafe than with the original cracked windshield. The glass and adhesive should meet industry standards and the installer should follow the industry’s best practices as advocated by the Auto Glass Replacement Safety Standards (AGRSS).

Often the main safety issue isn’t the quality of the windshield glass, but the quality of the windshield installation. If the correct adhesive is not used, or if the adhesive isn’t allowed enough time to cure, then the windshield could fly out of the vehicle during a crash. Without a good windshield, not only would the passenger airbag not properly deploy, but the vehicle’s roof could be crushed in a rollover.

When you need a windshield replacement, ask the auto glass technician some basic questions before the installation:

Will the old adhesive be removed from the vehicle frame? If the old adhesive isn’t removed down to the adhesive manufacturer’s recommended level, the fit may not be tight and the new adhesive won’t bond right between the windshield and the frame. The adhesive bond must meet 500 pounds per square inch.

Will the installer wear gloves to keep from contaminating the glass? If oil and dirt get on the edges the new adhesive (called urethane) may not bond correctly.

Will the new urethane adhesive stand up to the high deployment pressure of airbags? The best available manufacturer equivalent urethane adhesive should be used, not butyl tape. Ask for urethane adhesive made by Dow, Sika or the original equipment supplier of adhesives to the original car makers.

How long does the urethane adhesive need to set until the vehicle can be driven? Every urethane has a “safe drive-away time.” Ask for adhesives that allow you to safely drive away in one hour. This also reduces the chances of leaks occurring. The last thing you want is a leaky windshield.

After the new windshield is installed, inspect it before driving the vehicle. An auto glass technician who follows industry best practices should have given you a service checklist with the safe drive-away time. Don’t drive the vehicle before the curing time is completed. Here are the signs of a proper installation:

See if the windshield is centered on the vehicle. The glass should have a relatively smooth curve, not waves or bows. Some aftermarket windshields do not fit perfectly.

Look at the molding around the edge of the windshield. It should be flat and unbroken. If it’s wavy or has gaps, it should be re-installed.

Make sure the glass is flush with the vehicle’s frame. If the glass is not flush with the frame, a salvage windshield or a defective windshield may have been installed. A salvage windshield is taken from another similar vehicle, but the adhesive may not bond properly. A defective windshield may not be manufactured to the exact dimensions to fit in the vehicle’s frame. This will definitely cause leaks and the windshield may be loose.

Glass Doctor uses OE (that’s glass-speak for “original equivalent” manufactured by a company that supplies the auto makers) quality glass windshields. Glass Doctor also guarantees its windshields for 12 full months against breakage and for a lifetime against leaks. Ask a local Glass Doctor shop for details. To schedule an appointment call Glass Doctor at 1-866-318-9304 or go to http://www.glassdoctor.com/.

Glass Doctor voluntarily supports the best industry standard glass replacement procedures approved by AGRSS. AGRSS is the only auto glass replacement safety standard in the U.S. More than 155 of the 370 Glass Doctor independently owned and operated locations nationwide are accredited by AGRSS, and more will be accredited throughout the coming months. Consumers can find AGRSS-approved locations at http://www.safewindshields.com/.

Glass Doctor of Montana Helps Open First Homeless Shelter in Bozeman

2009-04-20T09:16:00.000-05:00

Thanks to help from Glass Doctor and the local community, the first homeless shelter in Bozeman, MT will open next week. Glass Doctor donated and installed windows, helped paint the house, raised funds, and coordinated renovations through the local homebuilder's association. For more, read this story from the Bozeman Daily Chronicle. Thanks to the Glass Doctor of Montana team for their "service before self" attitude!

Glass Doctor of Ft. Lauderdale featured in storefront repair story

2009-04-14T08:48:00.000-05:00

Frank Klavon of Glass Doctor of Fort Lauderdale was featured today in a story by the South Florida Sun-Sentinel about a rash of storefront burglaries. He is in a video interview as well. Other Glass Doctor franchises throughout Florida are experiencing a similar increase in storefront board-ups and replacements due to smash-and-grab burglaries. Sometimes burglars are slowed down by laminated, hurricane-resistant glass. As a result burglars are crashing trucks and SUVs into storefronts.

Consider Decision to Repair or Replace Damaged Windshields

2009-04-08T16:19:00.000-05:00

The most obvious and easily overlooked safety component in a vehicle is right in front of your face. Windshields not only keep insects and rain out, they are vital for passenger airbags to properly function. That’s why the decision about whether or not to repair or replace a damaged windshield is so important.

You may think a chip in a windshield isn’t a big deal. It becomes a big deal when it runs into a crack. A windshield chip cracks when the air conditioning or heating is activated, something we at Glass Doctor call thermal shock (amaze your friends by explaining that thermal shock is the stress on objects caused by drastic differences in outdoor and indoor temperatures).

Why is a windshield crack a big deal? In today’s vehicles made of lighter materials, the windshield helps support the roof and keeps the front passenger airbag inside the vehicle. If the vehicle you are driving with a cracked windshield is in a crash, the force of the passenger airbag deployment could break the windshield. Your passenger may hit the dashboard instead of the airbag. During a rollover the roof would crush you, your passenger and your other occupants in the back seat. Not to mention that a windshield crack can impair your driving vision, which would cause the wreck in the first place.

So if you want to stay safe, it’s not a question of whether or not to fix a damaged windshield. The question is whether or not to fix a chip or wait until a crack appears. Well, it’s much cheaper and faster for Glass Doctor to repair a windshield chip. Why?

Glass Doctor can fix most chips less than the size of a dollar bill. Repairing the windshield restores the structural integrity of the windshield without touching the original windshield bonding area to the vehicle. That means there’s no possibility of leaks, which can happen with a bad replacement.

Repairing a windshield costs less than replacing a windshield. Most windshield chips can be repaired by Glass Doctor for less than $100, and most insurance companies will waive the deductible and pay the entire cost of the repair. Replacing a windshield can cost hundreds of dollars, depending upon how much your auto insurance will pay and what your deductible is.

Relatively minor windshield chips can be repaired in less than an hour, thanks to advanced resin technology Glass Doctor uses in its proprietary system. Once the windshield repair is done the vehicle is ready to drive. Most windshield replacements take three hours or more if “safe drive-away time” is included for the adhesive to properly cure.

Windshield repair is good for the environment. It’s one less windshield in our landfills, because the glass with PVB laminate cannot be recycled easily.

Fortunately Glass Doctor can both repair and replace windshields, so we know whether or not the windshield can be repaired to safe standards. For example, the windshield should be replaced if the chip is in the driver’s primary vision zone, which is 12 inches wide, the height of the windshield wiper sweep, and aligned with the center of the steering wheel. In most cases Glass Doctor will try to repair the windshield first, but if it cannot be repaired it will be replaced with an OEM (original equivalent manufactured) windshield and manufacturer’s equivalent adhesive. That means it will be good as new.

Glass Doctor offers free in-shop appointments for windshield damage estimates in April, which is National Car Care Month. To schedule an appointment call Glass Doctor at 1-800-838-GLAS (4527) or visit www.glassdoctor.com.

First Canadian Franchise Ready to "Fix Your Panes" in Kawartha Lakes, Ontario

2009-04-07T14:48:00.000-05:00

The Glass Doctor of Kawartha Lakes franchise owned by Joe and Wendy Barrieau and Brian Stephens is now open and ready to “fix your panes!”

Glass Doctor of Kawartha Lakes is the first independently owned and operated Glass Doctor franchise store to open in Canada. The Bobcaygeon store offers mobile residential, automotive, and commercial glass services to the Kawartha Lakes area. Located at 87 East Street North, the shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“We’re excited to be the first Glass Doctor franchise in Canada. We know it will help us expand our business,” Joe Barrieau said. “We’ve had experience with auto glass at our body shop, and now we are able to offer home and business services as well.”

After they bought the franchise area last September, Joe and Wendy attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods at the Glass Doctor University training center in Waco, Texas. Brian Stephens joined the team as outside sales manager and attended training in November.

“Glass Doctor is a premier choice for glass repair and replacement in the United States, and now we are pleased to be able to offer our services in Canada,” said Mark Dawson, president of Glass Doctor. “We’re delighted Joe, Wendy and Brian have joined our franchise team, and we believe their business will be successful because we all operate under the same core values.”

Glass Doctor Ready to "Fix Your Panes" in River Falls, WI: Window Repair, Windshield Replacement, Storefront Installation Now Offered

2009-04-03T10:11:00.000-05:00

The Glass Doctor of River Falls franchise owned by Jamie Bark is now open and ready to “fix your panes!”

Glass Doctor of River Falls offers mobile residential, automotive, and commercial glass repair and replacement services, including windows, windshields and storefronts, to the eastern Minneapolis/St. Paul area. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“We’re pleased to be a part of Glass Doctor, we know it will help us quickly grow our business,” Bark said. “Now we are able to add glass replacement services for home and business to our auto glass services.”

Upon purchasing the Glass Doctor franchise in December, Bark attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.

Glass Doctor of River Falls will offer windows that qualify for the federal income tax credit on energy-efficient windows. Homeowners who install energy-efficient replacement glass windows and doors can claim a tax credit in 2009 or 2010 of 30 percent of the product cost up to $1,500 per household. The glass must meet or exceed the new “30/30” criteria, which is stricter than the Energy Star criteria.

The independently owned and operated shop is located at 645 N. Main St. in River Falls. For service call (715) 426-3500.

Federal Tax Credit Increased for Replacement Energy-Efficient Windows and Doors

2009-04-02T14:29:00.000-05:00

The federal income tax credit for energy-efficient replacement glass windows and doors is now 30% of product cost up to $1,500 per household, an increase from $500 two years ago. The new energy-efficiency tax credit on replacement windows is available in both 2009 and 2010 according to the economic stimulus bill signed by President Barack Obama Feb. 17.

Unlike tax credits for energy-efficient windows and doors in prior years, the “30/30” criteria is stricter than the government’s Energy Star rating program. Not all Energy Star labeled windows and doors will qualify for the new tax credit.

To take advantage of the tax credit, you must make sure the energy-efficient replacement glass windows and doors meet or exceed the “30/30” criteria to qualify. Here’s what to do:

1. Look for the manufacturer’s labels on the glass window product packaging. Save them for documentation.

The manufacturer’s labels should show that the qualifying replacement glass windows meet or exceed U-factor and Solar Heat Gain Coefficient (SHGC) ratings, also called the “30/30” criteria. In other words, the U-factor rating must be .30 or less and the SHGC must be .30 or less.

The U-factor rating measures the passage of heat through the glass. Windows with lower U-factor ratings are more energy efficient. The SHGC rating measures the percentage of heat in the room gained from absorbed heat and direct sunlight. Windows with lower SHGC ratings reduce the solar heat gain in the house. It adds up to lower energy costs for your home, which saves you money on your electricity and/or natural gas bills.

2. Select the right replacement windows for your home that will qualify for the tax credit.

The most energy-efficient replacement windows on the market are triple-pane replacement windows with argon gas insulation (commonly called Insulated Glass Units or IGUs). These windows are eligible for the tax credits and will reduce your energy costs the most.

Single-pane replacement windows are not eligible for the energy-efficient tax credit because glass by itself is not an insulator. The U-factor and SHGC ratings will be too high.

Most double-pane replacement windows with low-E coating or gas insulation probably will qualify. You should insist on checking for the Energy Star label as well as the U-factor and SHGC ratings on the replacement window manufacturer’s labels before allowing the windows to be installed. Remember, not all Energy Star double-pane windows qualify for the tax credit, but if the product does not have an Energy Star label at all it definitely will not qualify. If you have a question about whether or not the double-pane windows qualify, a Glass Doctor installer will be glad to help you contact the window manufacturer directly.

Glass Doctor is working with its replacement window suppliers to offer high-quality, energy-efficient window products with the Energy Star seal that qualify for the tax credit. MI Windows and Doors has developed a special line of double-pane windows for Glass Doctor. With next generation warm-edge spacer technology, the ETC30 glass package includes high performance low-E coatings and argon insulation enhancement.

3. Save the manufacturer’s labels and documentation for the special form to be submitted with your tax return.

To receive the tax credit, you will have to submit an IRS Form 5695 with a receipt for the replacement window purchase and the window manufacturer labels and stickers. A tax credit reduces the amount a taxpayer owes the government in taxes; it does not reduce the amount of income on which the taxpayer owes taxes.

The federal energy efficiency tax credit is allowed on the cost of the actual replacement window product that qualifies. The tax credit is not allowed on installation services, onsite preparation, assembly, or state sales taxes. Windows for new homes do not qualify for the tax credit, no matter what type of window is installed.

If you have any questions about energy-efficient replacement windows and glass doors, contact your local Glass Doctor. If you have questions about the tax credit, be sure to contact your tax planner or accountant. We can fix your panes, but we can’t fix your tax returns if you’re audited.

Taxpayers should consult their tax planners or accountants and review all IRS guidelines. Glass Doctor is not a tax advisor. The above is a partial summary of the revisions to the federal tax code (U.S. Code Title 26, Section 25C) as updated by the American Recovery and Reinvestment Act of 2009. Taxpayers should check with the IRS regarding updates to the IRS interim guidance in Notice 2006-26 for further details on the tax credit. Other energy efficient improvements may apply; check the following link and the IRS website for more details at at http://www.irs.gov/newsroom/article/0,,id=97322,00.html. Glass Doctor bears no responsibility in the validation of obtaining the tax credit. Please consult with a professional tax advisor or the IRS. Glass Doctor expressly disclaims any responsibility for determining whether a particular product qualifies for the tax credit.