Tuesday, December 1, 2009

Custom Shower Enclosure Makes Great Christmas Present

Travis and Nita Putnam of Woodbridge, VA sent us a nice letter after their custom shower enclosure was installed:

My wife and I would like you to know that you have some of the best staff we've ever dealt with during any of our home improvement projects working at your Glass Doctor of Fredericksburg, VA, location. Owner Scott Brinn and technician "Skeeter" were very courteous and helpful throughout the process of installing our new glass shower. Technician Steve Kendall however, went above and beyond what I would expect from any service provider.

Steve originally came out to the house as an install contractor through a large home improvement company. We were completely unsatisfied with the product we received. Rather than leaving us to fight our own refund battle with the home improvement store, Steve went out of his way to document why the product we received could not be installed properly and took up our fight for us with the store. Nearly unheard of, with Steve's help, we received a full refund of the special order product, and the associated removal and installation fees. Within 24 hours, Steve had drawn up precise plans and given us a price estimate on the shower we had originally envisioned.

Steve, along with the help of Scott and Skeeter accomplished what every customer hopes and dreams of: Finding a company who says what they're going to do, and actually does what they said they would. The Glass Doctor of Fredericksburg team beat time estimates both on delivery and installation, and made the process easy for us, by listening and accommodating our special requests. I sleep during the day and work at night, and the Glass Doctor team went out of their way to accommodate my unusual sleep pattern.

By far, out of any of the home improvement projects we have undertaken, Glass Doctor has been the easiest and most enjoyable company to work with. We will definitely be calling Glass Doctor for future projects and recommending them to others. Thanks for the great new shower!

4 comments:

  1. good review on this page. This is really a nice post.Auto glass woodbridge va

    ReplyDelete
  2. Great concepts on this blog. This is really a nice post.I really like the way you start and add your thoughts. Thank you very much for this information. keep posting things as well.Auto glass woodbridge va

    ReplyDelete
  3. A good housing that provides huge window panes for straightforward frosted glass is usually spectacularly fabulous,providing a sense grace to your required activity for supplementing with bath.
    windshield woodbridge va

    ReplyDelete
  4. The enclosure should fit your particular space. If you have a small bathroom, a huge enclosure will make the space look cramped. It will also leave you with less space to maneuver in the bathroom and around the shower area. A smaller enclosure will make it difficult to use the shower as efficiently as you would like. Here are just some examples: Offset Quadrant Shower Enclosure

    ReplyDelete