NEW Glass Doctor Website and Blog

Check out our new Glass Doctor website and blog!

Glass Doctor Home Window Repair, Replacement Service

Glass Doctor Partners with Ronald McDonald House Charities

Glass Doctor is proud to announce that it is supporting Ronald McDonald House Charities® (RMHC) and their efforts to help families with children in hospitals across the United States and Canada.

The partnership is part of an initiative by five service brand concepts in The Dwyer Group® (Aire Serv®, Mr. Appliance®, Mr. Electric® and Mr. Rooter®) to provide a helping hand to Ronald McDonald House locations and the families that rely on them for support during stressful times.

Ronald McDonald House Charities is a non-profit corporation separate from the McDonald’s Corporation that creates, funds and supports programs that directly improve the health and well being of children. RMHC provides houses that are a “home away from home” for families with children being cared for at the most prestigious children’s hospitals in the world.

"Glass Doctor is a natural fit for RMHC because Glass Doctor franchises can provide in-kind services like window repair and replacement to Ronald McDonald houses in their areas," said David Kozlowski of Glass Doctor of Southeastern Wisconsin.

Glass Doctor franchises will also help support RMHC through fundraising efforts, volunteer activities and advocacy.

Auto Glass Certification Training Earns Stamp of Approval

Glass Doctor is one of a kind. It is now the first retail glass company to offer the Auto Glass Replacement Safety Standards (AGRSS) registered training program.

Glass Doctor University (GDU) prepares new Glass Doctor franchises to be registered for AGRSS, as well as certified for adhesives application by DOW and SIKA. Now, this is available to all auto glass shop owners.

To be able to provide this training program, Glass Doctor had to meet four AGRSS training form qualifications. These include retention systems, mechanical training, glass replacement, installation standards and procedures and AGR safety issues.

“We are proud to be one of the first glass retailers to have a registered program, it establishes our credibility, and commitment to AGRSS standards,” said Vice President of Franchise Relations and Training Dan Mock.

GDU provides a four day training program in Waco, Texas conducted by the nation’s top industry leaders. GDU Technical Manager Frank Levesque (pictured), an industry veteran with 40 years of experience, is the lead instructor. He’ll be joined by Denny Noreikas and Dale Malcolm of DOW, along with Blake Brandt and Carl Tompkins of SIKA.

For more information about these classes, or to register for the next class call Glass Doctor corporate headquarters at (800) 490–7051.

Transform Your Bathroom with Decorating and Glass Design Ideas

If you would rather transform your entire bathroom into a new luxurious spa, there are plenty of design and decorating options available. Each can make your home more enjoyable and valuable.

• Buy a new shower enclosure or invest in a steam shower to remodel your bathroom. Remodeling your existing shower into a steam shower is fairly easy for professionals to install. Steam showers are like having a spa in your home; they are relaxing and can give you an escape from the outside world.
• Add different lighting. Dimming lights are best, you can easily adjust the settings to make the room brighter or dim them when you want a more relaxing, intimate mood.
• Decorative glass or glass etching can add simple elegance to any window.
• New matching bathroom accessories can change your bathroom from feeling playful to classy in an instant. New towels can give a little bit of extra color to help change the mood of your room.
• Painting the walls a new color or adding a colorful, patterned wall paper can make your bathroom more inviting and unique.

If these ideas still aren’t enough, you can add an entire new bathroom to your home. Adding a new bathroom has become the most popular home remodeling project in the last year, according to the U.S. Remodeling Sentiment Report. The report also predicts there will be a 13 percent increase in homeowners wanting to remodel in the next 12 months.

“Remodeling doesn’t mean you have to tear out the sink, counter and tub and replace them with a steam room,” said Matt Nicklaus, owner of Glass Doctor of the Inland Empire, based in Hesperia, Calif. “We work with interior decorators, such as Decorating Den Interiors, to install standard mirrors and glass tub or shower enclosures. It’s a great way to create a unique atmosphere for your bathroom and maximize your budget, because we do the work ourselves, we don’t subcontract.”

The Glass Doctor and Decorating Den Interiors teams work together to help your remodeling project go smoothly and exceed expectations. Mirrors, shower enclosures or windows from Glass Doctor can increase your home’s value, whether you decide to remodel or simply use mirrors to brighten up the space after a long winter. If only the spring cleaning could be so easy.

To find your local Glass Doctor call 1-866-318-9304 or visit the Glass Doctor Locator found on our website http://www.glassdoctor.com/. If you are interested in remodeling, find a Decorating Den Interiors representative near you by visiting http://www.decoratingden.com/. If you want to know more about the U.S. Remodeling Sentiment Report survey go to http://www.remodelormove.com/.

Glass Doctor Continues Legacy in Nashville, TN

The Glass Doctor of Nashville franchise now owned by Bill Rotert has re-opened and is ready to “fix your panes!” including auto glass, home windows, and commercial storefronts. Located at 1016 8th Ave. S., the showroom and shop are open 8 a.m. – 5 p.m., Monday through Friday and 9 a.m. – noon, Saturday. Emergency service is available after regular business hours.

“Glass Doctor has had a strong presence in Nashville for 25 years, and we’re excited to continue that legacy,” Bill Rotert said. “We now have a new shop, new management, and a more accessible location so we can offer our customers excellent service.”


The Glass Doctor of Nashville team members (left to right) Bill Rotert, Mike Parker, John Costonis, Toby Barrett and Tim Herman celebrated the shop’s grand opening March 1. For more information or to request service call Glass Doctor of Nashville at (615) 254-8874.

Usher in Spring by Decorating Bathrooms with Mirrors

If you felt like the walls were closing in on you this past winter and the gloomy chill lingered all day, think about decorating with mirrors to remodel your bathroom into that relaxing place you have always wanted it to be.

Mirrors are a great way to create a new look on a small budget. They can make a smaller space seem larger and also reflect natural light, making a room seem brighter and livelier.

Here are a few tips and tricks you can use to decorate with mirrors that are easy, fun and inexpensive:

• You can use an old frame or molding to border your mirror; you can easily attach the decorated piece to a mirror using liquid glue.
• Decorating an old mirror with flowers, garland or decals gives it a new flair.
• If you want candles by your tub, place mirrors under them to catch the flicker of candlelight, to make the atmosphere more relaxing.
• To create the illusions of more space add a mirror that covers the wall from one end to the other.

Glass Doctor of Abbotsford, BC Ready to Serve Southern Vancouver

The Glass Doctor of Abbotsford franchise owned by Peter Christen and Darren Cox is now open and ready to “fix your panes!” in the southern Vancouver area. Glass Doctor of Abbotsford offers mobile residential, automotive, and commercial glass services. Located at 2770 Garden St., Unit #102, the showroom and shop are open 8 a.m. – 5 p.m., Monday through Friday and 8:30 a.m. – 5 p.m., Saturday. Emergency service is available after regular business hours.

“We’re pleased to be a part of Glass Doctor, we know it will help us expand our business,” Christen said. “We want to introduce the Glass Doctor customer service system to Abbotsford, as well as offer Milgard Windows, which have a lifetime guarantee.”

Foggy Windows No More, Thanks to Glass Doctor

As if all the record snowfall weren’t bad enough this winter, having an Insulated Glass (IG) window fog up can run up your electric bill. The fog in the window means the seal has failed, so the window is not insulating properly and your heat is literally going right out the window.

Trudy Capel of Hiram, Ohio, shares her story about how Glass Doctor saved her IG windows and her energy bills:

Around Thanksgiving, we started looking around our home and planning out what we wanted to do to decorate home for Christmas. We noticed that as the colder weather approached, our front living room windows did not look so good anymore. They were all fogged up and had so much moisture between the panels that you couldn't even see out them. So we opened up the yellow pages and called Glass Doctor of Cleveland to come give us a quote on replacing the glass. We also called two other places.

Tammy showed up at our place in just a couple days and gave us a quote to replace the glass on all four front windows, plus four more we found that needed replaced around the house. She was very professional and thorough. She even showed us how our windows had tilt in accessibility for easier cleaning. We didn't even know that. We had two other window companies give us a quote and they were not as impressive, plus they were more expensive. The decision was easy - Glass Doctor.

So we ordered our windows, which arrived and were installed the day after we put up our Christmas tree. The installer was just as professional as Tammy. He installed all the new glass in our eight windows in just a couple of hours. My husband wasn't even late for work. When I arrived home from work later that day, I was so excited to be able to see the lights of my Christmas tree glistening thru my new front windows, just in time for the holidays. Thanks Glass Doctor.

Thank you, Trudy, for sharing your story with us. Trudy’s story is the winner in our Reflections e-mail newsletter “Help Santa” contest. She will receive a $50 gift card to Applebee’s in appreciation. To sign up for Reflections, go to http://www.glassdoctor.com/e-news.htm

Care Packages for Troops Earn Glass Doctor of Riverside County, CA the Most Creative Program Season of Sharing Award

Glass Doctor of Southwest Riverside County in Murrieta, Calif., owned by Laurel Miller, is the winner of the Most Creative Program category of the company’s “Season of Sharing” campaign.

Team members from Glass Doctor of Southwest Riverside County collected items for care packages for U.S. soldiers stationed in Afghanistan. The packages were sent overseas in time for Christmas through a partnership with Assist Our Troops. Coordinated by Jan Bates, Karen Pollock and Karen Wales, Murrieta-based Realtors, Assist Our Troops sent enough care packages for more than 500 men and women serving in the Marine Corps.

“Each month I collect donations from members of our community, including local businesses and my friends and affiliates,” Wales said. “I also use my own funds to purchase items from local garage sales, which Laurel Miller allows me to store and ship from her warehouse, along with all the donations I collect throughout the month. Next I hold a monthly auction at EXIT Twin Advantage Realty, my office in Murrieta, selling these items and raising funds.”

For a complete list of items needed for Assist Our Troops go to www.assistourtroops.com or call Laurel Miller at (951) 541-0611 or Jan Bates at (760) 723-4375.

Glass Doctor of Montrose, CO Wins Per Capita Territory Division in Season of Sharing Campaign

Glass Doctor of Montrose, CO, owned by Curtis Lyon, won the Most Items Collected per Capita Territory in the company’s annual “Season of Sharing” national campaign.

In just its first year to participate in the Season of Sharing campaign, Glass Doctor of Montrose collected more than 300 items for the Sharing Ministries Food Bank to win the Per Capita category. This category rewards franchises that collect the most non-perishable food items per capita population in their territories.

Glass Doctor of the Inland Empire Collects Meals for 925 Families

Glass Doctor of the Inland Empire, based in Hesperia, Calif., is the overall winner of the company’s national Season of Sharing campaign for the second year in a row.

Owned by Matt Nicklaus, Glass Doctor of the Inland Empire partnered with the Salvation Army and Desert Manna to collect enough food for 1,250 boxed meals, which were distributed to 925 families. In addition, Glass Doctor of the Inland Empire helped 225 children with new toys for Christmas.

Conducted Nov. – Dec. 2009, the Glass Doctor Season of Sharing campaign encouraged the more than 170 Glass Doctor franchises in the U.S. and Canada to collect and donate non-perishable food items to local food banks and non-profit organizations. Watch our blog for two more winners to be announced soon.

Glass Doctor Franchises Earn Angie's List Super Service Awards

Three Glass Doctor franchises earned the esteemed Angie’s List 2009 Super Service Award. The franchises belong to group of fewer than five percent of companies registered with Angie’s List that met the award requirements.

The Super Service Award is given to companies that have a consistently high level of customer service according to Angie’s List, which is the nation’s leading provider of consumer ratings on local service companies. Thousands of members of the website share their ratings and reviews of local companies in more than 500 categories. All three Glass Doctor franchise winners maintained a total and overall grade of “A;” have received a minimum number of reports; are not in the Angie’s List “Penalty Box” and did not have an unsatisfactory rating with the Better Business Bureau.

The Glass Doctor franchises honored by Angie’s List include:

Glass Doctor of Charlotte, owned by Ed Sieber, located at 608 Mathews Mint Rd., Suite B, Charlotte, N.C. Sieber is the reigning Glass Doctor Franchisee of the Year.

Glass Doctor of Ramsey, owned by George Strauch, located at 75 Orchard St., Ramsey, N.J.

Glass Doctor of North Texas, owned by Larry Patterson, located at 2001 Midway Dr., Carrollton, Texas.

“Our Super Service Award winners are the cream of the crop when it comes to providing the best customer service,” said Angie Hicks, founder of Angie’s List. Service company ratings are updated daily on Angie’s List, but members can find the 2009 Super Service Award logo next to company names in search results on AngiesList.com.

More than 50 Glass Doctor locations were eligible to receive the Super Service award by being rated and reviewed by Angie’s List subscribers. To find the ratings or rate a new Glass Doctor location, go to www.angieslist.com.

Glass Doctor Moves Up on Franchise 500 List 2010 Edition

Glass Doctor moved up to No. 240 on the “Franchise 500” list, as published in the January 2010 issue of Entrepreneur magazine. The company was ranked No. 277 in 2009 and No. 312 in 2008.

In addition, Entrepreneur added Glass Doctor to its list of America’s Top Global Franchises at No. 179. Glass Doctor expanded into Canada last year with the opening of five new franchises. This year the company expects to add 10 more Canadian franchises. Eight new Glass Doctor locations in Canada and the U.S. are expected to open in the next six months.

More than 175 Glass Doctor franchisees serve the residential, automotive and commercial glass repair and replacement markets at more than 300 locations. From windows to windshields to storefronts, Glass Doctor can handle any glass need. Glass Doctor also offers custom glass services, such as tub and shower enclosures, entry door glass and mirrors.

Franchise territories are still available in major U.S. markets, including Dayton, Ohio; Duluth, Minn.; Los Angeles, San Francisco, and San Jose, Calif.; Washington, D.C.; and Wichita, Kan. Open Canadian markets include Edmonton, Ottawa, Toronto and Vancouver.

Glass Doctor of the Ozarks first franchise to open in 2010

The Glass Doctor of the Ozarks franchise owned by Coy Pepper is now open and ready to “fix your panes!” Pepper (center), Inside Sales Representative Lucinda Ellison, and Glass Service Technician Danny Spain offer mobile residential, automotive, and commercial glass services to Branson, Nixa and other communities in Christian and Taney Counties. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.

“We’re pleased to be a part of Glass Doctor, we know it will help us start our business off well,” Pepper said. “From windows to windshields to storefronts, we’ll take care of any glass repair or replacement needs.”

Upon purchasing the franchise, Pepper attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.

The Glass Doctor of the Ozarks shop is located at 1609 N. Hwy. CC in Nixa. For more information or to request service call (417) 714-4801.