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Glass Doctor of the Inland Empire, based in Hesperia, Calif., is the overall winner of the company’s national Season of Sharing campaign for the second year in a row.
Owned by Matt Nicklaus, Glass Doctor of the Inland Empire partnered with the Salvation Army and Desert Manna to collect enough food for 1,250 boxed meals, which were distributed to 925 families. In addition, Glass Doctor of the Inland Empire helped 225 children with new toys for Christmas.
Conducted Nov. – Dec. 2009, the Glass Doctor Season of Sharing campaign encouraged the more than 170 Glass Doctor franchises in the U.S. and Canada to collect and donate non-perishable food items to local food banks and non-profit organizations. Watch our blog for two more winners to be announced soon.
Three Glass Doctor franchises earned the esteemed Angie’s List 2009 Super Service Award. The franchises belong to group of fewer than five percent of companies registered with Angie’s List that met the award requirements.
The Super Service Award is given to companies that have a consistently high level of customer service according to Angie’s List, which is the nation’s leading provider of consumer ratings on local service companies. Thousands of members of the website share their ratings and reviews of local companies in more than 500 categories. All three Glass Doctor franchise winners maintained a total and overall grade of “A;” have received a minimum number of reports; are not in the Angie’s List “Penalty Box” and did not have an unsatisfactory rating with the Better Business Bureau.
The Glass Doctor franchises honored by Angie’s List include:
Glass Doctor of Charlotte, owned by Ed Sieber, located at 608 Mathews Mint Rd., Suite B, Charlotte, N.C. Sieber is the reigning Glass Doctor Franchisee of the Year.
Glass Doctor of Ramsey, owned by George Strauch, located at 75 Orchard St., Ramsey, N.J.
Glass Doctor of North Texas, owned by Larry Patterson, located at 2001 Midway Dr., Carrollton, Texas.
“Our Super Service Award winners are the cream of the crop when it comes to providing the best customer service,” said Angie Hicks, founder of Angie’s List. Service company ratings are updated daily on Angie’s List, but members can find the 2009 Super Service Award logo next to company names in search results on AngiesList.com.
More than 50 Glass Doctor locations were eligible to receive the Super Service award by being rated and reviewed by Angie’s List subscribers. To find the ratings or rate a new Glass Doctor location, go to www.angieslist.com.
Myth: Tap the ice on the car windshield with a hammer to break the ice into pieces to pick off the glass. If that doesn't work, hammer on a screwdriver or ice pick.Reality: This usually results in an impact hole or a large crack. You can even injure yourself if your hand goes through the windshield. Ouch.
Myth: Some people use a propane torch to melt the ice off their windshields.Reality: Not only is this dangerous to the torchbearer, but this also can unintentionally melt the glass.
Myth: Pour a mixture of vinegar and water on the windshield so that it freezes to the glass before the rain does, thereby preventing ice.Reality: Unfortunately, vinegar eats pits into the windshield glass. That impairs vision and can cause cracks.Stay tuned for Myth #4 - hint: it involves fire...
Caught up on some reading in the past month and saw an article from MediaPost that cited research that said during this back-to-school time moms want quality, convenience and value when shopping for school supplies. Makes sense - moms want quality, convenience and value in everything they shop for. Notice that "cheap price" wasn't in that list.At Glass Doctor we stand for quality, convenience and value in our windshield replacement and window repair. We may not have the cheapest price, but we're taking mom's advice:- Quality - Nationally certified technicians and AGRSS registered shops
- Convenience - Mobile service for both auto and home glass repairs
- Value - Uniformed technicians, 12-mo. guarantee on windshield replacement, up-front pricing (no surprises)
We know moms know best!
The Glass Doctor of Charlotte, NC, franchise, owned by Ed Sieber, was honored as the 2008 Glass Doctor Franchisee of the Year during the company’s 2009 annual reunion conference at Caesar’s Palace in Las Vegas.
The Franchisee of the Year Award is presented to the franchisee who has consistently grown his or her business through the Glass Doctor training system and has achieved a consistently high level of success through quality and professional service.
“This is the highest honor given to a Glass Doctor franchisee. The Sieber family sets the gold standard for excellence in the Glass Doctor system,” said Mark Dawson, president of Glass Doctor. “They have exemplified our values and our high quality service time and again - no matter what the state of the economy - for more than 20 years, the longest tenure of any Glass Doctor franchisee.”
The Siebers (Ed, his father William and his brother Wyatt) purchased a Glass Doctor franchise in 1987. Ed purchased the franchise in 2002 from his father and brother, and he manages the main shop in Matthews, N.C. Wyatt manages a second shop in Concord. The two shops employ 19 people between them.
“We’re proud to be Glass Doctor franchisees, but we’re especially proud to have such a wonderful team that makes this possible by giving our customers world-class service,” said Ed Sieber in accepting the award.
The Glass Doctor of Charlotte franchise has received a number of Glass Doctor company awards, including the Excellence in Leadership award last year and a total of six Top Gun awards for annual performance.
As a leader among Glass Doctor franchises, Glass Doctor of Charlotte offers customers the company’s newest products and services, including energy-efficient windows by MI Windows and Doors that qualify for federal income tax credits. Glass Doctor of Charlotte also offers G12, a one-year guarantee on windshield replacement. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within 12 months of the replacement date, Glass Doctor will repair or replace the windshield glass only at no additional charge to the customer (some vehicle restrictions apply; contact Glass Doctor of Charlotte for complete details).
The Glass Doctor of Longview franchise owned by Gary and Vivian Jacobson is now open and ready to “fix your panes” after a ribbon cutting ceremony by the Longview Chamber of Commerce on Tuesday.
Glass Doctor of Longview offers mobile residential, automotive, and commercial glass services to Gregg, Harrison, Smith, and Upshur Counties, including Kilgore, Marshall and Tyler. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available. In addition to repair and replacement of windows and windshields, Glass Doctor of Longview can install storefronts, shower enclosures, entry door glass, mirrors, tabletops and other glass products.
“We’re pleased to be a part of Glass Doctor because of their dedication to high quality and service,” Gary Jacobson said. “We want to give customers in the Longview, Marshall and Tyler area professional, friendly service. That’s what it’s all about.”
For that reason the Jacobsons installed an innovative glass storage and workstation system in their new Glass Doctor service van. The system is the only one of its kind among the more than 375 Glass Doctor locations in the U.S. and Canada. The modular system allows glass service technicians to safely carry both windshields and flat glass for home windows together in the van. Flat glass also can be cut using a sliding pullout board (at left). Storage boxes for tools and adhesives can be reconfigured depending up on the size of the flat glass and windshields that need to be carried.
The Jacobsons also attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University training center in Waco.
The Glass Doctor of Longview shop is located at 2907 W. Marshall in Longview. For more information or to schedule an appointment, call (903) 297-9100.
At Glass Doctor we're proud to use quality windshield replacement adhesive products from Sika and Dow because they don't take any shortcuts when it comes to safety. Check out this new video from Sika that explains why safe drive-away time is so important. If the adhesive doesn't have time to cure, not only are you risking water leaks, you're risking your life in a crash. http://www.noshortcutstosafety.com/
The Glass Doctor of River Falls franchise owned by Jamie Bark is now open and ready to “fix your panes!”
Glass Doctor of River Falls offers mobile residential, automotive, and commercial glass repair and replacement services, including windows, windshields and storefronts, to the eastern Minneapolis/St. Paul area. The shop is open 8 a.m. – 5 p.m., Monday through Friday, and 24-hour emergency service is available.
“We’re pleased to be a part of Glass Doctor, we know it will help us quickly grow our business,” Bark said. “Now we are able to add glass replacement services for home and business to our auto glass services.”
Upon purchasing the Glass Doctor franchise in December, Bark attended the most in-depth training in the glass services industry, a 10-day training course on the latest glass repair technology, customer service techniques and marketing methods held at the Glass Doctor University Training Center in Waco, Texas.
Glass Doctor of River Falls will offer windows that qualify for the federal income tax credit on energy-efficient windows. Homeowners who install energy-efficient replacement glass windows and doors can claim a tax credit in 2009 or 2010 of 30 percent of the product cost up to $1,500 per household. The glass must meet or exceed the new “30/30” criteria, which is stricter than the Energy Star criteria.
The independently owned and operated shop is located at 645 N. Main St. in River Falls. For service call (715) 426-3500.
Glass Doctor of the Inland Empire, based in Hesperia, Calif., is the overall winner of the company’s national Season of Sharing campaign for the second year in a row.
